Emotional intelligence (EI) refers to a person’s ability to recognize, understand, control, and reason with emotions. It is a critical skill when it comes to interpersonal communication. It is therefore the ability to recognize and understand emotions in oneself and in others. This skill also involves using this emotional understanding to make decisions, solve problems, and communicate with others.
Cognitive processes and emotions interact and influence the ways that people think. Emotions and moods like happiness, anger, fear, and sadness influence how people behave and make decisions. Therefore, emotional intelligence is essential for the world of work as well.
Emotional intelligence: important for success
Emotional intelligence can predict success in life as it influences how people interact with their clients, colleagues, and even their bosses or employees. EI also plays a large role in how workers handle stress and conflict, as well as overall job performance.
People with higher EI tend to have better skills in interpersonal functioning, leadership skills, and stress management. They will also have higher job satisfaction, as well as overall job performance. The IQ is not enough to be successful, it is essential to also have EI. If you want to be successful in the workplace and move up the career ladder , emotional intelligence is critical to achieving this.
EI at work
EI is key to success at work because:
- Better decisions are made
- Calm is best maintained in times of pressure
- Conflicts are resolved more effectively
- You have greater empathy
- People with more EI have a greater capacity to listen, reflect and respond constructively
EI can be learned and developed in anyone. This can be particularly helpful in the workplace, where relationships and business decisions are often based on interpersonal understanding, teamwork, and communication.
How to improve emotional intelligence?
Factors like parenting and personality tend to play an important role in the development of emotional intelligence, but it is a skill that can be improved with effort and practice. People who improve in key emotional competencies have lasting improvements in emotional intelligence, and they also experience physical and mental improvements in their social relationships and have lower levels of the hormone cortisol, which means they have less stress.